📦 Refund & Returns Policy

At Dulce Book House, we want you to love every book you receive. However, if something isn’t right, we’re here to help.

🔁 Returns Eligibility

• The item received is damaged, defective, or incorrect
• You contact us within 7 days of delivery
• The item is in its original condition – unused, unmarked, and in original packaging

💸 Refund Process

• A refund will be issued to your original payment method within 5–7 business days
• You’ll be notified via email once your return is processed
• In some cases, a store credit may be offered as an alternative

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is damaged or sent in error
• We recommend using a trackable shipping service

📦 Damaged or Defective Items

• Please contact us within 48 hours of delivery
• Send clear photos of the packaging and the product
• We’ll offer a free replacement or full refund

📞 Need More Help?

Our customer support team is happy to assist. Contact us any time with questions about your return.

Email us at: info@dulcebookhouse.com