📦 Order & Return

At Dulce Book House, we’re committed to providing a smooth and worry-free shopping experience. Below you’ll find details on how orders are handled and how returns or exchanges are processed.

🛒 Order Process

• Orders can be placed directly through our website at www.dulcebookhouse.com
• Once an order is placed, you’ll receive a confirmation email with order details.
• Orders are usually processed and shipped within 1–2 business days.
• You can view your order status anytime by logging into your My Account → Orders section.

🚚 Shipping & Delivery

• Standard delivery: 5–7 business days
• Express delivery: 2–3 business days (extra charges may apply)
• International delivery: 7–14 business days, depending on location
• Tracking details are sent via email once your order is dispatched.

🔁 Return & Exchange Policy

You may request a return or exchange if:

• You received a wrong, damaged, or defective item
• You notify us within 7 days of delivery
• The product is unused and in its original packaging

💸 Refunds

• Approved refunds are processed within 5–7 business days
• The amount will be refunded to your original payment method
• Store credit may be provided in some cases as an alternative

📩 How to Request a Return

Please email us at info@dulcebookhouse.com with:

• Your Order ID
• A brief reason for the return
• A photo (if the item is damaged or incorrect)

Our team will guide you through the return steps.

📞 Need More Help?

We’re always here to assist with any order or return questions.

📧 Email: info@dulcebookhouse.com